Dear Valued Customer,
We recently sent out communication about migrating our voice services to a new, upgraded platform. This upgrade will enable us to provide expanded features along with greater security, resiliency, and scalability through a leading cloud-based solution. Skywire will continue to invest in new features and offerings over the coming months as a commitment to provide best-in-class services to our customers.
A member of the Skywire team will be in touch to help schedule the migration, aiming for minimal disruption to your business operations. If you have any questions about these changes, please reach out to us at 844-SKYWIRE or Migrations@skywirenetworks.com.
Please review some of our Frequently Asked Questions for more information.
What new features and functionality are available to me now?
Part of the benefits of this upgrade will include evolving features and functions to best service your communications needs. Some of the features now included are:
- Call recording,
- Enhanced fax-mail functionality,
- Video calls and conferencing capabilities,
- Advanced and improved reporting,
- Multiple devices per user support,
- MS Teams integration is available,
- CRM integration is available.
What should I expect to happen throughout the process?
An account representative will review your system specifics and communicate expectations. Most transitions include the following:
- Review of your needs and schedule,
- Review of your features and call flow sets,
- Preparation of your system on the new platform to avoid any major changes to your day-to-day flows,
- Schedule moving your telephone numbers and cutting over your phones,
- Post migration quality assurance checks.
How do I reach out to report trouble, or with questions and concerns?
Our dedicated customer care team is ready to handle your inquiries at any time, at (844)-SKYWIRE or Migrations@skywirenetworks.com
If you should require an escalation of your issue, please see the attached listing.
Is there any action that I need to take in preparation for the process?
Possibly. If your phones are behind a firewall, the network prefixes below must be whitelisted. Firewall updates can and should be performed any time in advance of the scheduled migration. If your phone network is behind a Skywire managed router, our team will handle these updates on your behalf.
Ashburn Data Center:
- 204.63.0/24
- 93.8.0/24
- 75.218.0/24
Sacramento Data Center:
- 244.45.0/24
- 93.9.0/24
- 75.219.0/24
Port Ranges:
Function: Port/Port Range
- SIP/SIPS: UDP/TCP: 5060-5065
- RTP/SRTP: UDP: 16384-65535
- Web Services: TCP: 80, 443
Previously, you may have whitelisted 66.128.2.0/24
Is there any action that I need to take once my migration is complete?
Yes. You will be required to select a system administrator and update your emergency call notification settings.
See below step-by-step instructions –
- The system administrator will receive an automated welcome email, with links to the web portal and app downloads.
- Once you have updated your password and logged in, navigate on the left menu bar to “Settings”,
and then to “Emergency Notifications”.
- Fill out your designated alert user information and click “Save”.
