Broadband Services

If you subscribe to Broadband Services, the following terms apply, in addition to the general terms of service and any other terms applicable.

Broadband Services

Customer Equipment; Broadband Performance; Email Security; and Backup and Maintenance.

1. Customer Equipment. You are solely responsible for obtaining, installing, configuring, and maintaining suitable equipment and software, including any necessary system or software updates, patches or other fixes, which are or may become necessary to access the Broadband Service, and to operate your computer. The preceding obligations apply regardless of whether Skywire or a third party provided the software or hardware to you. Only the manufacturer’s warranties are included with any hardware or software provided by us shall apply. Hardware (modems, routers or other equipment) provided is new or fully inspected and tested return unit under full warranty.
2. Broadband Performance. You understand that Broadband bandwidth is provided on a per line basis, and that the speed and bandwidth available to each computer or device connected to the network will vary depending upon the number and types of computers or devices using the Service and the type of use (e.g. streaming media or downloading larger files) as well as based on network congestion and the speed of servers you access on the Internet, among other factors.
3. Email Security. Skywire reserves the right in our sole discretion to provide the level of security we deem appropriate to safeguard our network and customers, and other Internet users, against Internet threats or abuses, including without limitation, viruses, spam, phishing, identity theft and any other potentially disabling or harmful threat or abuse. These security measures may include, but are not limited to, the use of firewalls and blocklists to block potentially harmful or abusive emails or attachments, anti-spam filters, anti-virus or anti-spyware software, or blocking selected ports. Such activities may result in the blocking, filtering or non-delivery of legitimate and non-legitimate email sent to or from your email account. By using any Skywire-provided email service, you agree that delivery and receipt of email is not guaranteed and to Skywire’s use of such Internet and email security measures we in our sole discretion deem appropriate.
4. Skywire Backup and Maintenance. Skywire may use, copy, display, store, transmit, translate, rearrange, reformat, view and distribute your information to multiple Skywire servers. Skywire may access, copy, block or remove any Content stored on your Service, whether pursuant to a subpoena or otherwise. We do not guarantee that these procedures will prevent the loss of, alternation of, or the improper access to, your information.


IP Addresses and Domain Name Registration.

Upon expiration, cancellation or termination of the Agreement or an applicable Quotation, you agree to return to us any IP addresses or address blocks assigned to you by us. If we deem it necessary, you may be required to renumber the IP addresses assigned to you by us. Where applicable, all fees associated with domain name registration and periodic maintenance of domain names are your responsibility. The registrar or we, on registrar’s behalf, will bill such fees directly to you. Such fees are not included in the price of the Service. You agree to abide by the domain name registrar’s terms and conditions provided to you prior to obtaining domain name service from us. Skywire does not guarantee that your choice of names is or will continue to be available for use as a domain name.